Category Archives: Telecommunications

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Keep your Business Telephone

business phone In today’s wireless world, mobile phones are playing an ever-increasing role in employees’ professional and personal lives. So much so that some small and medium-sized businesses have given thought to ditching the business phone system in favor of going mobile-only.

But what these organizations will find is that the business phone system is still a critical element of any good company and that the mobile-only approach is not necessarily good for business.

Why do we say this? Because whether or not your business phone system’s greeting is an automated or live attendant, it’s the first thing customers come into contact with when calling your company. You want to ensure that callers have a professional first impression of your organization and can get in touch with or leave a voicemail for the person they’re seeking.

Anything less, such as ending up in someone’s personal voicemail, is unimpressive to callers looking to do business with you and could result in the loss of a potential customer. Not to mention that you can’t share any voicemails left on personal cell phones with others throughout your organization.

This is all aside from the capabilities that any business phone system is able to provide, such as pre-arranged holiday and inclement weather settings, call reporting and advanced unified communications options, like “Find Me Follow Me”.

Whether or not you know it, your business phone system provides you with a well-organized, professional image and necessary capabilities that a mobile-only approach can’t replicate.

Even if your company is a small operation, you still want outside contacts to be able to get in touch with your sales, marketing, operations, service and other departments. (Although two or three of these listed departments might technically be the same person.)

Regardless of the type of phone system you chose, one thing is for sure: the business phone system is still a critical component of any company’s professional operations. So it’s essential that your business has a voice system and knows how to operate it.

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An Innovative Way to Save on Voice Technologies

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Maximizing your 2016 Technology Budget

Is your 2016 budget already set or are you still having fun planning it? We didn’t think so. Everyone we talk to right now is looking for creative ways to “do more with less” but is having a difficult time making that happen.

Here are just a few proven strategies which can help you make the most of the dollars in your 2016 technology budget.

1. Don’t purchase technology – Nope… that’s not a typo, we meant it. The value of technology is in it’s use, not it’s ownership. The hardware itself is a poor capital investment because it loses nearly all of its value before you sell or dispose of it. By investing your working capital into depreciating assets, you eliminate the potential for that money to generate positive cash flow back into your business.

Two options to consider that don’t require the purchase of much equipment are managed services and Hosted VoIP (Hosted PBX).

  • Managed Systems – With a managed service model for phone systems and IT solutions, providers offer all the equipment, software and technical expertise needed for a company to reap the benefits of the system’s functionality without the costs, risks, and headaches of owning the equipment. There are many flavors of managed programs, but the best ones include some level of maintenance, remote access services, fixed pricing for commonly added items (i.e. wireless headsets), end-user training, discounts on future relocations and more. This allows companies to select the technology they need when they need it, eliminate financial risk and cost uncertainties, and get technical expertise and support from a team of specialists with extensive expertise deploying and maintaining the technology to a wide range of businesses.
  • Hosted VoIP (Hosted PBX) – With Hosted VoIP (Hosted PBX), the phone system server resides in the provider’s data center instead of your office, and voice and data traffic is routed over the public switched telephone network, or PSTN, to the hosted system. Since the infrastructure itself is offsite, Hosted systems offer Web-based access for configuration and routing, enabling you to define how you want calls to flow, view call detail records and billing information, listen to and delete voice mail, and more. It also allows you to seamlessly scale your phone system as your business grows and is a cost-effective way for smaller businesses to get rich VoIP functionality.

2. Determine which subscription-based communications services are costing you more than they’re worth – On the other hand, there are certain communications technologies that can cost you more to subscribe to than own. We often find that companies pay thousands of dollars per month for basic communications services they could affordably own and easily manage.

For example, if the bulk of your conferencing needs are internal, having your own web and audio conferencing system instead of subscribing to a service could provide significant cost savings. Since most outsourced solutions charge hefty monthly per-user plus per-minute usage fees, in-house solutions can often pay for themselves in as little as 6-12 months. In fact, by financing the solution, companies can even generate positive cash flow while putting an end to long-term costs. In addition, in-house solutions can easily be tailored to your specifications, thereby providing a high degree of flexibility not available with outsourced providers.

3. Proactively contact your carrier services providers at least 4 months before your contracts expire – In this case, what you don’t know can hurt you. If you don’t give the 60-90 days’ notice most providers require to renew, cancel, or change your service, you could:

  • End up stuck in a month-to-month contract with prices up to double of what you pay now
  • Get locked into another long-term agreement that doesn’t address your needs – with hefty early cancellation fees
  • Miss out on new voice and data technology that could save your company money & enhance efficiency

By leveraging decades of industry expertise and master agent status with over 50 leading carriers, Teleco South Florida can help you understand the solutions that best fit your business and make the most of your budget.

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Smart Devices?

BYOD – The Good, The Bad & The Ugly

Between the Samsung Galaxy Note 10.1 that was released in August, the iPhone 5 that hit stores in September, and the Microsoft Surface tablet that’s set to be released in late October, tablets, smartphones and other personal devices are saturating the marketplace these days.

While we enjoy playing with the latest and greatest technology, we also realize that this abundance of “personal gadgetry” is changing the way the workplace functions. Employees are increasingly utilizing their own personal devices, whether it’s a tablet, smartphone or even laptop, for work purposes. And business IT has to keep up.

As this Bring-Your-Own-Device (BYOD) phenomenon becomes more and more integrated into the work world, it’s apparent that there are a number of benefits that come with employees using their own devices. However, it’s also clear that there are some major challenges.

In an effort to cut through the hype of BYOD, let’s take a minute to run through The Good, The Bad and The Ugly of personal gadgetry in the workplace —

The Good: Cost Savings, Employee Satisfaction & More

Companies that embrace BYOD programs and formulate a policy around it tend to see significant cost savings since workers pay for most, if not all, of the data and hardware costs associated with their devices.

Why are BYOD workers on board with fronting these costs? Two surprisingly simple reasons it seems — First, people who have multiple personal devices are already paying for them. They would be paying for them even if they weren’t using them at work.

Second, getting to use personal devices at work is seen as a privilege and a bonus. According to Pros and Cons of Bringing Your Own Device to Work, “Users have the laptops and smartphones they have for a reason — those are the devices they prefer, and they like them so much they invested their hard-earned money in them. Of course they’d rather use the devices they love rather than being stuck with laptops and mobile devices that are selected and issued by the IT department.”

Another benefit: Personal devices tend to be more up-to-date with the latest features and upgrades when compared to company-issued devices. Upgrades to a personal tablet, smartphone or laptop only have to be approved and implemented by the owner of the device, whereas company-issued IT has to follow time-consuming processes and procedures simply to upgrade old software to the next iteration.

Not only are these personal devices cheaper and more likely to be up-to-date, but they’re also more likely have the ability to become an extension of an employee’s work phone. The telecom industry is moving so rapidly these days that almost device has the ability to become an extension of your work number. This is made possible through a variety of SIP applications that can work with multiple platforms, including VoxNet UCC and the Mitel Communications Director.

By not having to purchase or maintain physical endpoints, companies can realize even greater cost savings and flexibility as BYOD extends into their telecom budget and resources.

The Bad – Murky Waters without Formal Policy

Though the benefits can be significant for companies that embrace BYOD policies, such practices can also bring up tough questions when it comes to outlying issues.

For instance, say an employee takes a smartphone that doubles for business and personal use on an international work trip. Who pays for its usage during that time period since the reason the phone incurs international costs is work-related? Or, what happens when an employee is let go but still has company data on a personal laptop, tablet and/or smartphone?

In addition, compliance mandates, such as HIPAA, SOX or GLBA, require that rules related to information security still be followed even if a company’s data is on a laptop owned by an employee. So how do businesses that need to adhere to regulations enable themselves to utilize BYOD and still remain compliant?

One way to combat some of the data storage issues and tough compliance mandates is to direct employees to use a secure, company-managed Virtual Private Network (VPN). A VPN can provide a company with a truly secure connection between locations since the traffic is fully encrypted from end-to-end over the Wide Area Network.

Whatever secure interface a company uses, it should also invest in a BYOD policy if it’s going to let employees use their own devices for work purposes. That means written and agreed upon rules and procedures for employees to follow.

The Ugly – Serious Security Challenges

By letting employees access private, company information on their personal tablets, smartphones and laptops, businesses are enabling their secure data to accessed, viewed and managed on devices that are essentially out of their hands – literally and figuratively.

BYOD gadgets are the property of your employees, who will search and click on what they want when they want and will add apps to their devices as they please. Who knows what kind of security software is on each employee’s personal device, or if there even is any at all. Simply put, this creates a multitude of walking, talking threats to your security.

In addition, tablets and smartphones are relatively easy to lose. If an employee is working with company data on a tablet and loses that tablet, consider both the tablet and data in someone else’s, possibly malicious, hands.

Though business IT cannot retain complete control of employees’ personal devices, it can control access and management of company files and information by utilizing password protection, investing in a virtual private network, as mentioned above, and looking into Hosted Token Authentication, among other things.

Hosted Token Authentication is a relatively simple but good layer of additional protection for companies with BYOD in place. For instance, with ETA’s Hosted Token-Based Authentication system, remote users must enter a unique PIN code they choose, a One-Time Password (OTP) they generate using a keychain-sized token device, and their standard Windows credentials to login to your network. Not surprisingly, this enhanced, layered protection doesn’t just make good business sense — It’s sometimes required by regulations such as HIPAA, PCI and SOX.

Along with these protective measures, it’s also important that business IT create a policy employees must abide by when it comes to BYOD. This is no easy task, especially since there is no real standard to follow in terms of creating and implementing a BYOD security policy. Businesses have historically provided employees with company-issued devices that come with an acceptable use policy and are protected by company-issued and company-managed security software.

To take on the task of creating a BYOD policy, it’s important to understand how your entire network – voice, carrier and data – works together to stay secure and run at optimum efficiency.

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Evolution of Virtualized Voice

<img class="alignnone size-full wp-image-950" style="margin-top: 20px; margin-bottom: 20px;" title="Virtualized Voice" src="/tsfimages/OldPhone web based project management tools.png” alt=”” width=”360″ height=”261″ /> Virtualization has come a long way since its inception. In fact, it’s evolved so much that we’re now able to virtualize telephony hardware in addition to computing infrastructure. In this post, we’ll take a moment to look back at this evolution of virtualization and see how voice became part of the equation.

The concept of virtualization first emerged back in the early 1960’s and was pioneered by International Business Machines (IBM). This early version of virtualization focused on partitioning mainframe computers into separate virtual machines so the entirety of the expensive mainframe could be used more effectively.

Though groundbreaking and instrumental in the development of today’s server virtualization, the adoption of mainframe virtualization slowed significantly when x86 servers and desktop deployments became industry standard protocol for organizations in the 1980s and 1990s. The x86 platform was less expensive and beneficial for many but was not designed for virtualization the way mainframes were, leading virtualization to take a backseat during the rise of the x86 server.

Eventually, the growth in x86 server and desktop deployments led to new IT challenges, including low hardware utilization, increasing physical infrastructure and IT management costs, and insufficient failover and disaster protection.

In response to these issues and market need, VMware® (today’s market leader in virtualization) and a handful of other companies introduced the server virtualization platform in the late 1990s. This was a big step forward for IT in that it allowed organizations to condense their computing infrastructure and maximize computer performance by allowing two or more virtual machines to co-exist on one server.

It transformed what was previously strictly a “one server, one application” structure, into a “one server, multiple applications” model. In other words, you could maintain both a Microsoft Windows virtual machine and a Mac OS X virtual machine on one piece of hardware.

Now that modern server virtualization has been around for over a decade, its minor nuances and quirks have largely been fine-tuned and perfected by VMware, hardworking service providers and a sizable user community.

However, there was one area where virtualization did not work for quite some time: real-time applications. The ability to virtualize hardware could not apply to real-time applications, such as voice systems, due to operational time delay. A 4-second delay in delivery might not impact an email message, but such latency would compromise the effectiveness of phone and teleconference usage.

That’s where Mitel® and VMware® came in.

Together, Mitel® and VMware®, broke this latency barrier between real-time and non-real time business applications, enabling Mitel’s unified communication applications to operate on VMware’s virtualized platform and delivering the only fully-integrated, natively-run virtualized voice solution.

This means that today, not only can you virtualize your computing infrastructure, but your telephony hardware can be condensed right along with it, streamlining your communications network so you can maximize IT resources, improve energy efficiency and increase savings.

Like server virtualization, virtualized voice is now a well-established solution used by businesses everywhere and supported by a large base of expert providers in addition to a deep, knowledgeable user community.

If you’d like to know more about virtualized voice, don’t hesitate to use our experts’ recognized knowledge to your advantage. We can dive into the technical components of the evolution of virtualized voice and can help answer any questions you may have.

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In-House Phone Solutions Still Matter

Why Premise-Based Solutions Still Matter

Like most of the telecommunications world, we’ve been discussing Cloud-based (Hosted) phone solutions, and how beneficial they can be, quite a bit lately. But just because the Cloud is a hot topic right now doesn’t mean premise-based PBX/VoIP solutions are a thing of the past.

In fact, premise-based systems are alive and well and are still quality, relevant options for many businesses. So don’t expect them to disappear anytime soon. Why? Three main reasons –

1. The Cloud Isn’t for Everyone What does this mean? Exactly what it says: Cloud-based solutions aren’t the right fit for all organizations.

For some businesses, it’s important to be able to walk into an on-site datacenter and make changes to their system on the fly from there. Premise-based systems allow this to be done quickly and easily. Plus, the potential for customization is often much greater with these solutions, enabling a company’s IT staff to program the system so it fits the organization’s needs at every level.

For others, such as those with fixed IT upgrade budgets, a premise-based solution often makes more sense as well. Cloud-based (Hosted) offerings generally have monthly pricing that involves usage and can increase when users are added. Because the billing style allows for statements that can vary in cost from one month to the next, Cloud-based (Hosted) systems are not ideal for companies with a fixed IT budget. For example, nonprofits with strict budgets need a fixed cost they can depend on each month. Therefore, these types of organizations are generally not the best candidates for Cloud-based (Hosted) PBX.

Bandwidth is another reason why some organizations don’t turn to the Cloud. Cloud-based (Hosted) solutions are delivered over the Internet and, as a result, require larger amounts of bandwidth and continuous Internet uptime. Companies with Cloud-based (Hosted) solutions need to communicate back and forth over the Internet out to an offsite data center instead of an in-house system. Because of this, they need to maintain higher amounts of bandwidth and ensure constant connectivity. This can be costly for some businesses and can be a deal breaker when it comes to possibly moving to the Cloud.

2. Virtualized Voice Adds Value to Premise-Based Options Virtualized voice is a game changer. This is because it enables your business to keep your customized call control and applications while getting all of the benefits of server virtualization, such as:

  • Maximized IT resources: Your physical datacenter is condensed and upgrades and management tasks are simpler, which enables your IT department to spend more time innovating rather than playing catch up.
  • Hardware consolidation and increased savings: Cut hardware and operational costs by letting few pieces of hardware do the work of many.
  • Improved energy efficiency: Reduce energy costs and consumption without sacrificing functionality.

When server and voice virtualization are used together, these benefits get amplified since telephony hardware can be condensed right along with computing infrastructure. This allows premise-based PBX/VoIP solutions to be even more manageable, efficient and cost-effective than before.

3. Legacy & Benefits Premise-based PBX/VoIP solutions were the major player in the voice world before the Cloud. IT teams know how to handle them, and the systems have been continuously improved upon over time to increase the quality and capacity of features and functions. They have a long history of user-driven updates and changes and are the most customizable since the equipment itself resides at your location and not in a shared consumption model.

The result of this long history of improvement is that some functions may be more manageable and user-friendly in premise-based phone systems than in Cloud-based (Hosted) solutions. This doesn’t apply to everything, but certain features, such as directory options, voice mail routing choices and others, are more robust in premise-based systems.

For many, these differences are insignificant. But, for some, these functions inherent to premise-based systems are mission-critical and can make a major impact if no longer available.

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Broadband for my Business? What is the Best Solution

You rarely find a company today where their business does not, in some way, tie-into their connectivity to the Internet. Whether they are hosting a web site advertising their services, linking multiple office networks together or simply connected for research and email utilization…

…the importance of this connection is typically critical to the company. The problem here is there are many different providers out there offering Internet connectivity through a variety of methods. Which one do you choose? While you may receive a very low-cost proposal for your connection will you be getting the type of service and reliability you need? Will the bandwidth be enough to accommodate your voice and data traffic? Allow Teleco South Florida to provide some further explanation of these services to assist you with your decision to get your company connected to the Net.

Broadband: With reduced rates and multiple providers offering various services, the days of dial-up are pretty much a thing of the past. Broadband is the term used today to describe the way in which companies are connecting to the Internet or between multiple offices. Broadband provides you with a constant connection and can be more defined by the bandwidth, or speed, at which you communicate. It can be further broken down by the type of service utilized over this connection. You have T1, Metro Ethernet, DSL and Cable alternatives to name just a few. When making a decision on what type of broadband connection your company needs, there are multiple factors to take into consideration. What type of traffic will you be generating? Will it be voice, data or perhaps both? If data only, what type of transactions will be taking place… will you be transferring large files back and forth or simply using it as a means to communicate via email and/or instant messaging? Here are some options available to you.

T1: This type of connection is more prominent in today’s businesses as it has been a tried and tested solution for many years and can easily be expanded upon as your business grows. It is however, in most cases, the costlier solution. The download and upload speeds are equal at 1.5MBPS (megabytes per second) and typically are accompanied with SLA’s (service level agreements) and QOS (quality of service). SLA’s provide you with a level of guaranteed service from your provider which will lead to greater uptimes and faster recoveries should you experience an outage. QOS is the type of service you will need if considering utilizing voice-over-IP (VOIP) for your company’s telephone solution. QOS can basically be described as how data packets are handled over your network. In a VOIP scenario, QOS will give voice packets a higher priority therefore providing better quality for your calls.

Should your business needs grow and you require more bandwidth to accommodate your company, a T1 solution is easily upgradable and will, on average, double your capacity. The typical route to expanding connection speeds in this scenario is by “bonding” two T1’s together. This would provide you with 3MBPS download and upload speeds again guaranteed by your provider through SLA’s.

Metro Ethernet: There are two types of Ethernet connections. You have Ethernet over Copper (EoC) and, the more popular solution, Ethernet over Fiber. Traditionally, Ethernet is delivered to a customer with a minimum speed of 10MBPS which is the equivalent of having 6 T1 lines bonded together. Ethernet connections are capable of speeds up to 1GBPS (gigabytes per second) and are typically more reliable and secure as data travels over its own fiber-connect with multiple redundancy points.

Cable: The majority of cable television companies today offer Internet connectivity to their customers at relatively inexpensive prices. This can be a great solution if you’re only interested in surfing the Internet, processing email and simply looking for an easy way to stay connected. The download speeds can vary anywhere between 6MBPS and upwards of 20MBPS. Upload speeds, the rate at which you send files over these lines, typically range between 10% and 25% percent of the download speed. One of the problems associated with cable solutions is the fact you are sharing this connection with the neighborhood around you. The more cable customers you have in your area, the less bandwidth that may be available to you depending on traffic activity.

DSL: This type of service, otherwise known as a digital subscriber line, is offered by your local phone company at a pretty reasonable rate. While the initial speeds may not be quite as fast as that offered by the cable companies, you do not share the bandwidth with surrounding homes or businesses as this service is provided over your existing telephone lines. The download speeds are generally not as fast as those offered by the cable companies as well and upload speeds are considerably slower. DSL solutions are also limited by the distance between your business and your provider’s central office. The further away you are from your provider, the slower the connection may be. If your business is located in a very rural area, this may not be a good solution for you. While unlike cable customers sharing bandwidth with the neighborhood, you do have distance limitations.

Here is something else to think about… what about redundancy and 100% uptime for your company? If this is a major concern to your business, how about combining some of these services to ensure you never lose your connection? There are various solutions available to you here where you can have both a T1 and a cable or DSL connection linked together. In the event one service fails, the other simply picks up the traffic and your company can conduct business-as-usual without interruption.

These are just a few of the options to choose from for your business’ broadband connectivity. There are others available to you as well such as wireless and satellite solutions. As you can see, there are many things to take into consideration prior to choosing a broadband company for your business needs. While the explanations above are fairly easy to understand and may make sense to you, it would be in your best interest to consult with experts in this area in order to make the most efficient and cost-effective decision. At Teleco South Florida, we specialize in this area and are familiar with all the various solutions available to you.

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Buying a New Phone System?

Purchasing a new phone system can be a very trying experience. What type of hardware/software do I need? What are the features best suited for us? How many lines should I order from the phone company? While most people understand this can be a costly yet necessary expenditure, you may not fully know what to consider when investing in this type of solution for your business. We would like to provide you with some simple things to consider when evaluating a new system for your company.

How will calls be answered – Will you have a full-time employee dedicated to answering and directing calls or will there be several members of your staff responding to them? With today’s technologies, this is an unnecessary practice look here. You should consider automating how calls are answered and allow the system itself to route them to the appropriate person or department. Menu-driven messages can easily determine how and where calls are directed within your business freeing up staff time to focus on other company-related issues. On the same token, if the menus are created effectively, it offers a great convenience to your customers as they might not even know who they should be asking for without a little guidance from you.

Remote Workers – Do you have staff in multiple locations? Work-from-home employees? In this type of scenario, you should consider a voice over IP (VOIP) solution. This would tie your phone system into your remote users via any Internet connection allowing them to place and respond to calls as if they were sitting locally in your office no matter where they were in the world. Imagine this… a customer dials a local Miami number trying to reach your sales representative but the rep is in Chicago. No problem! With VOIP technology, your rep will get this call in The Windy City without any additional long-distance charges to your company. Whether your staff is in Singapore or downtown Ft. Lauderdale… all calls within your organization come at no additional cost to you.

Unified Messaging – This is a popular solution for today’s mobile workforce or sales teams. Selecting a system with this type of functionality allows email, faxes and voicemail to be delivered to your staff through one centralized location. For example, imagine being able to review and respond to your company email on your mobile phone, listen to a voicemail from Microsoft Outlook or view a fax that you have received right from your desktop… and fax back your response from the same place. All the communications necessary for the success of your business right at your fingertips!

Scalable – This is an extremely important factor to consider. It is everyone’s goal to grow their business so it is critical your phone system be able to grow with you and easily accommodate expansion. You should be able to add and modify users and components, easily change or re-direct how calls are answered and increase capacity without the need for unnecessary expenditures. You definitely don’t want to be in the situation where you are hiring more staff but need to purchase another phone system just to add their phone extensions. The solutions Teleco South Florida can provide you with can accommodate your business needs for years to come.

Change Services/Save Money – Are you paying too much now to your voice and Internet providers? We’re finding this to be the case with the majority of new customers contacting us with questions regarding their current solutions. You should definitely consider looking into either changing or combining providers, while still enhancing performance, but cutting your operational costs. We’re almost certain you may be paying for services or features you’re not even using. At Teleco South Florida, we’ve been successful at reducing these expenditures to the extent our customers were able to upgrade their existing phone systems and having the savings we’ve introduced pay for the entire experience.

Manage Internally – All too often, people are purchasing new phone systems with updated technology in order to accommodate growth, improve on overall performance or just keep up with today’s increasing business demands. While we commend them for doing so, we caution them to be aware of what the maintenance and upkeep of the systems will represent to the company. It is important to consider a system that can be managed internally and easily by your staff in order to avoid costly maintenance agreements or service calls from third-party vendors. As an example, you shouldn’t need to contact your telecom vendor simply to add another user or change a greeting or call flow setting on your system. Most of the technologies surrounding new phone systems today are geared around “ease-of-use” and simple administration. It’s all just a matter of education. At Teleco South Florida, we always ensure our customers are fully trained and aware of the features and functionality of the systems we provide.

Warranty – This is an area we advise our customers not to “go cheap” with. There are literally hundreds of systems from which to choose from at relatively inexpensive prices. A lot of them, unfortunately, come with short-term warranties which can represent very costly fees after the warranty has expired. A lot of vendors will make their money with this type of sale. Sure, you get a brand new system, out-of-the-box, with all the bells and whistles but when it breaks down… wham, costly repair fees!

ROI – This is a simple one for you. Following the advise we’ve provided above, you can easily see where making the right decision when purchasing a new phone system will typically pay for itself within as little as one year! For example, what would you pay a receptionist as far as salary goes? With an automated system, this cost is completely eliminated. Combine this with the potential cost-savings by combining, switching or re-negotiating carrier services… your brand new system is really not all that expensive is it?

At Teleco South Florida, we specialize in putting together solutions for our customers where they can typically upgrade their current solution to a new system, with far more advanced technologies, for little to no money out of pocket! Give us a call today and see where we may be able to get your business up-to-date with the latest and greatest and also streamline your overall operational efficiencies by taking advantage of the newest technology solutions on the market today.

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Get Your Marketing Message Heard

A great marketing message targeted at the right audience leads to more sales and further growth of your business. The challenge facing most companies today is how to ensure they are getting these communications across to the right people at the right time as well as in the appropriate timeframe.

Teleco’s Perfect Communicator is a powerful tool that gives this timely messaging delivery control back to the business owners. This dynamic audio distribution system offers control of when, where and how marketing messages are delivered and presented at each company location in an enterprise from one centralized source.

One of Perfect Communicator’s main features assists with the management of pre-recorded marketing messages which can be scheduled for targeted delivery at specified times through either an overhead paging announcement, message on hold, caller-targeted message or even an automatic main greeting for all. Utilizing the Windows-based Media Communications Server (MCS), audio files can easily be dragged and dropped into specific time slots and distribution lists can be created to manage the delivery of updates to designated locations. These updates are automatically received and downloaded at the remote sites for use during prime operational hours.

Just some of the many other features Perfect Communicator includes are Automatic Updating, Overhead Paging, Music On-Hold and Background Music and Caller Targeted Messaging. To learn more about the various features offered please contact us today to schedule a personal demonstration of Perfect Communicator and see how this powerful tool will help your business increase its sales and overall growth.

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Lower Your Telecommunications Budget!

In an effort to maintain operational efficiencies and streamline overall expenditures, it is essential companies pay close attention to all charges and fees as they relate to company services and keep business costs to an absolute minimum. One very simple way of controlling spending is to eliminate excessive and unneeded expenses.

To assist you, we’d like to share two easy ways our customers have successfully eliminated wasteful disbursement of capital and succeeded in lowering their overall telecom costs:

“One way to save money is to trim your budget of unneeded expenses.”

Reducing the ongoing operational and maintenance costs associated with your communications equipment can greatly reduce spending while still continuing to support your company’s business requirements. Multiple research studies have shown most organizations are utilizing anywhere between 50% and 70% of their IT budget to maintain, update and upgrade their technology infrastructure. These costs can be significantly decreased through detailed analysis and thorough examination of existing fees.

Additionally, eliminate paying for costly errors and erroneous charges on your voice and data communications invoices. Gartner Research estimates that companies spend up to 20% over their actual telecom budgets each month due to miscellaneous charges and invoicing errors. As an example, if your company’s total monthly telecom expenses are $5,000, this would calculate to an approximate loss of $12,000 per year. This is all assuming you are only being billed for services your business still requires! This does not take into consideration the many services you may be billed for which are no longer necessary for your business needs. Given the current state of the economy and an overall reduction in the workforce across the nation, very few businesses today have the staff or resources necessary to conduct the type of analyses mentioned above in order to efficiently reduce costs while maintaining business standards.

Teleco’s Telecom Management Service (TMS) can provide this assistance to you! We begin by analyzing all of your wireless, voice, data and Internet invoices for errors, unused services and extraneous charges. This will typically save customers 15-30% of their total monthly telecom expenses… and that’s only after the initial cleanup!