In today’s wireless world, mobile phones are playing an ever-increasing role in employees’ professional and personal lives. So much so that some small and medium-sized businesses have given thought to ditching the business phone system in favor of going mobile-only.
But what these organizations will find is that the business phone system is still a critical element of any good company and that the mobile-only approach is not necessarily good for business.
Why do we say this? Because whether or not your business phone system’s greeting is an automated or live attendant, it’s the first thing customers come into contact with when calling your company. You want to ensure that callers have a professional first impression of your organization and can get in touch with or leave a voicemail for the person they’re seeking.
Anything less, such as ending up in someone’s personal voicemail, is unimpressive to callers looking to do business with you and could result in the loss of a potential customer. Not to mention that you can’t share any voicemails left on personal cell phones with others throughout your organization.
This is all aside from the capabilities that any business phone system is able to provide, such as pre-arranged holiday and inclement weather settings, call reporting and advanced unified communications options, like “Find Me Follow Me”.
Whether or not you know it, your business phone system provides you with a well-organized, professional image and necessary capabilities that a mobile-only approach can’t replicate.
Even if your company is a small operation, you still want outside contacts to be able to get in touch with your sales, marketing, operations, service and other departments. (Although two or three of these listed departments might technically be the same person.)
Regardless of the type of phone system you chose, one thing is for sure: the business phone system is still a critical component of any company’s professional operations. So it’s essential that your business has a voice system and knows how to operate it.