Monthly Archives: November 2011

  • 0

Broadband for my Business? What is the Best Solution

You rarely find a company today where their business does not, in some way, tie-into their connectivity to the Internet. Whether they are hosting a web site advertising their services, linking multiple office networks together or simply connected for research and email utilization…

…the importance of this connection is typically critical to the company. The problem here is there are many different providers out there offering Internet connectivity through a variety of methods. Which one do you choose? While you may receive a very low-cost proposal for your connection will you be getting the type of service and reliability you need? Will the bandwidth be enough to accommodate your voice and data traffic? Allow Teleco South Florida to provide some further explanation of these services to assist you with your decision to get your company connected to the Net.

Broadband: With reduced rates and multiple providers offering various services, the days of dial-up are pretty much a thing of the past. Broadband is the term used today to describe the way in which companies are connecting to the Internet or between multiple offices. Broadband provides you with a constant connection and can be more defined by the bandwidth, or speed, at which you communicate. It can be further broken down by the type of service utilized over this connection. You have T1, Metro Ethernet, DSL and Cable alternatives to name just a few. When making a decision on what type of broadband connection your company needs, there are multiple factors to take into consideration. What type of traffic will you be generating? Will it be voice, data or perhaps both? If data only, what type of transactions will be taking place… will you be transferring large files back and forth or simply using it as a means to communicate via email and/or instant messaging? Here are some options available to you.

T1: This type of connection is more prominent in today’s businesses as it has been a tried and tested solution for many years and can easily be expanded upon as your business grows. It is however, in most cases, the costlier solution. The download and upload speeds are equal at 1.5MBPS (megabytes per second) and typically are accompanied with SLA’s (service level agreements) and QOS (quality of service). SLA’s provide you with a level of guaranteed service from your provider which will lead to greater uptimes and faster recoveries should you experience an outage. QOS is the type of service you will need if considering utilizing voice-over-IP (VOIP) for your company’s telephone solution. QOS can basically be described as how data packets are handled over your network. In a VOIP scenario, QOS will give voice packets a higher priority therefore providing better quality for your calls.

Should your business needs grow and you require more bandwidth to accommodate your company, a T1 solution is easily upgradable and will, on average, double your capacity. The typical route to expanding connection speeds in this scenario is by “bonding” two T1’s together. This would provide you with 3MBPS download and upload speeds again guaranteed by your provider through SLA’s.

Metro Ethernet: There are two types of Ethernet connections. You have Ethernet over Copper (EoC) and, the more popular solution, Ethernet over Fiber. Traditionally, Ethernet is delivered to a customer with a minimum speed of 10MBPS which is the equivalent of having 6 T1 lines bonded together. Ethernet connections are capable of speeds up to 1GBPS (gigabytes per second) and are typically more reliable and secure as data travels over its own fiber-connect with multiple redundancy points.

Cable: The majority of cable television companies today offer Internet connectivity to their customers at relatively inexpensive prices. This can be a great solution if you’re only interested in surfing the Internet, processing email and simply looking for an easy way to stay connected. The download speeds can vary anywhere between 6MBPS and upwards of 20MBPS. Upload speeds, the rate at which you send files over these lines, typically range between 10% and 25% percent of the download speed. One of the problems associated with cable solutions is the fact you are sharing this connection with the neighborhood around you. The more cable customers you have in your area, the less bandwidth that may be available to you depending on traffic activity.

DSL: This type of service, otherwise known as a digital subscriber line, is offered by your local phone company at a pretty reasonable rate. While the initial speeds may not be quite as fast as that offered by the cable companies, you do not share the bandwidth with surrounding homes or businesses as this service is provided over your existing telephone lines. The download speeds are generally not as fast as those offered by the cable companies as well and upload speeds are considerably slower. DSL solutions are also limited by the distance between your business and your provider’s central office. The further away you are from your provider, the slower the connection may be. If your business is located in a very rural area, this may not be a good solution for you. While unlike cable customers sharing bandwidth with the neighborhood, you do have distance limitations.

Here is something else to think about… what about redundancy and 100% uptime for your company? If this is a major concern to your business, how about combining some of these services to ensure you never lose your connection? There are various solutions available to you here where you can have both a T1 and a cable or DSL connection linked together. In the event one service fails, the other simply picks up the traffic and your company can conduct business-as-usual without interruption.

These are just a few of the options to choose from for your business’ broadband connectivity. There are others available to you as well such as wireless and satellite solutions. As you can see, there are many things to take into consideration prior to choosing a broadband company for your business needs. While the explanations above are fairly easy to understand and may make sense to you, it would be in your best interest to consult with experts in this area in order to make the most efficient and cost-effective decision. At Teleco South Florida, we specialize in this area and are familiar with all the various solutions available to you.

  • 0

Considered Supplementing your IT Services?

Companies today often do not have the financial means or resources to properly manage their IT needs. Rarely can you find a “fully-staffed” IT department which has the time or personnel necessary to focus on future projects, address day-to-day support issues and develop company IT strategies to handle growth while still protecting valuable business information and data. This can put your company at risk given that operating systems, applications and networking solutions are constantly changing to accommodate growth and enhance the security of business systems. We would like to point out some reasons you may want to consider supplementing your IT staff with a Teleco South Florida solution for your business.

Support: More than likely, your current IT staff is busy fixing day-to-day issues which arise on a regular basis. You will typically find technicians on the floor repairing printing issues, recovering failed machines or dealing with network connectivity problems that seem to magically appear randomly throughout the work-week. This is really a normal occurrence and is to be expected in a work environment where computers, networks and complicated applications are a part of the daily routine. The problem here is, when are your IT people going to be able to focus on future projects such as upgrading applications and systems and improving on overall performance and reliability? By supplementing your IT staff, you have two options: 1) You can allow a third-party provider to handle the support issues and allow your internal staff to focus on the larger projects or 2) you can rely on the outside vendor to plan the growth of your business and see that the enhancements and upgrades to your systems are handled effectively and on a timely basis.

Policies and Procedures: Does your office have policies and procedures governing the use of company computers and application data? If not, we strongly suggest you create them. There is a wide-variety of reasons you should have such items in place in your business. Are you subject to the Sarbanes-Oxley Act of 2002? If you’re a publically traded company, we’re sure you must be. This complicated legislation calls for the implementation of policies and procedures to protect vital company and customer financial information. Do you accept credit-card transactions from your customers? If so, we’re also guessing you are dealing with PCI (Payment Card Industry) compliance. This is a rather complicated set of guidelines companies need to adhere to in order for credit-card companies to allow you to utilize their services. If your current IT staff is caught-up in handling support issues on a regular basis, they’re probably not developing the strategies necessary for compliance in these areas alone. Third-party IT solutions providers are typically well-versed in these subjects and can assist your company in developing and maintaining the policies and procedures needed to be in compliance.

Reduced Overhead: As we all know, there are other costs associated with hiring a staff member. You have insurance costs, disability and unemployment just to name a few. In many cases, this can turn a $50,000 per year salary into $75,000 per year. If you were to utilize another vendor to supplement your IT services, these costs become irrelevant and unnecessary. Another advantage is your managed service provider will only be utilized on an “as-needed” basis therefore no regular monthly expenditures. They are hired for a specific reason, implement the solution and they’re off your payroll. Mission accomplished!

Outside View: Often times our IT people become focused on existing environments and don’t necessarily have the time to keep up with the latest in technology trends. In not doing so, they may be missing out on opportunities to enhance performance, increase security and improve on the overall operational efficiencies as they relate to your IT environment. Third-party providers typically have experience in a multitude of areas and have been exposed to various situations that your staff may not have yet experienced. It is often more economical to rely on people with the experience and know-how to recommend newer technologies, allowing them to bring your current staff up-to-date rather than waiting on the time it would take for learning about new solutions.

At Teleco South Florida, we have technicians and engineers which have been exposed to many different scenarios where we may be of assistance to you. Give us a call today and let us provide an overall assessment of your current environment and make some suggestions for improvement.

  • 0

Teleco South Florida Customer Service

At Teleco South Florida, we pride ourselves on customer service…

…and our ability to handle all the issues reported to us both quickly and efficiently with as little interruption as possible to our client’s business. Once you have called in a trouble-ticket to our support line, the issue immediately becomes our problem. If you’re experiencing difficulties with a third-party service, such as carrier outages, we will take on the responsibility of dealing with their support technicians directly and on your behalf. We will never leave you guessing as to who is working on your problem and whether or not you will be forgotten. We’ll be with you from the initial call through complete resolution and satisfaction allowing you to tackle the other day-to-day tasks involved in achieving your business goals.

At least once per week, our technical and sales engineers meet to discuss reported issues, steps taken to resolution and measures which can be implemented to prevent similar events in the future. We’re constantly seeking out educational resources and training to ensure our technicians are always on the cutting edge of the technology solutions available to our customers. Whether it be telecommunications-related, IT computers and networking or video surveillance and security solutions, we’re always in search of the optimal answer to your company’s needs.

If you are an existing customer or considering a purchase from Teleco South Florida, you will always have a place to turn to in the event you encounter a problem. We’ll work with you through the design and implementation of your purchase and continue doing so ensuring the solution we’ve supplied to you will continue to support your business needs both today and into the future. Why not give us a call and develop a partnership with us and allow us the opportunity to streamline your business technologies in order to efficiently and effectively reach your company goals.